Welcome to Running Shoe Store’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. Whether you’re a trail runner, road warrior, or just starting your running journey, we’re here to help you find the perfect gear.
About Our Products
What types of running shoes do you offer?
We specialize in performance running shoes for all types of runners. Our selection includes:
- Road running shoes (for pavement and treadmill running)
- Trail running shoes (for off-road terrain with aggressive treads)
- Brand-specific collections from Altra, Hoka One One, On Running, and more
- Men’s and women’s specific designs
Do you sell running accessories?
Yes! In addition to our extensive shoe collection, we offer high-quality running socks and plan to expand our accessory line in the future.
How do I choose the right running shoe?
The perfect shoe depends on your running style, foot shape, and terrain. We recommend considering:
- Your typical running surface (road vs. trail)
- Your foot arch type (neutral, high, or low)
- Any specific support needs (motion control, stability, etc.)
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Account benefits include:
- Faster checkout
- Order tracking
- Wish lists
- Special offers
Can I modify or cancel my order after placing it?
We process orders quickly to get you running sooner! If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password. If you don’t see the email, please check your spam folder.
Shipping & Delivery
Where do you ship?
We ship worldwide to runners everywhere (excluding select remote areas in Asia and other locations). Whether you’re in New York training for a marathon or hitting mountain trails in Switzerland, we’ve got you covered!
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
- Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this to:
- Monitor your package’s journey in real-time
- Estimate your delivery date
- Identify any potential delays
What if my package is delayed?
While we work with reliable carriers, occasional delays may occur due to:
- Customs processing
- Weather conditions
- Peak season volumes
Payments & Pricing
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Are there any additional fees for international orders?
All prices are shown in USD. Depending on your country’s regulations:
- Customs fees or import taxes may apply
- We declare the full value of all shipments for customs purposes
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We don’t store credit card details on our servers.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your running shoes. Our policy includes:
- 15-day return window from delivery date
- Items must be unworn, in original condition with all tags
- Original packaging should be included
How do I exchange my shoes for a different size?
Contact us within 15 days of receiving your order to arrange an exchange. We’ll guide you through the process and help you find your perfect fit. Please note:
- You’ll be responsible for return shipping costs
- We’ll cover shipping for the replacement pair
- Exchanges are subject to availability
When will I receive my refund?
Once we receive and inspect your return:
- Refunds are processed within 5 business days
- Credit card refunds may take 7-10 days to appear on your statement
- Original shipping costs are non-refundable
Still Have Questions?
Our customer support team is ready to help with any additional questions about our products, shipping, or your order. Contact us at [email protected] and we’ll get back to you promptly.
Happy running from the Running Shoe Store team!